RESOURCES

For over a century, customer satisfaction has been the priority at Kent. Our commitment to our customers extends throughout the lifetime of the product purchased – that means making sure you have all the information you need to get the most fun out of your Kent bike or accessory. Product maintenance, new product information and safety are critical to your enjoyment of your Kent, and so we offer the following product support information. If you have questions or concerns that aren't answered in this section, do not hesitate to CONTACT US.

REPAIR & WARRANTY

Learn what to do if you have problems with a Kent product
and how to take advantage of the warranty that stands behind them.

REPAIR & MAINTENANCE

Regular maintenance of your bike or accessory is critical to your safety. Your maintenance routine should include pre-ride inspections. If you find any loose or broken parts - do not ride until they are fixed.

Replacement parts, tools and repair kits can be found in the ACCESSORIES section of this site. Before attempting any repairs or maintenance, make sure you fully understand the procedure.

Please refer to your owners' manual for basic information. If you have ANY questions or are not completely sure how to fix a problem, do not attempt to ride your Kent product without first seeing a bike shop mechanic, or calling us at:

1-800-451-KENT (5368) between the hours of 8:00 am and 4:00 pm EST
You can also use the above number for customer service or to receive an owner's manual.

Kent International - Repair and Maintence

WARRANTY

Kent is committed to the quality products we make and stands behind them by offering you product-specific warranty policies. We are so confident about our products' quality that we offer some of the best warranties in the industry. To find out what the warranty is for your specific Kent product, call us at:

Business Office:

1-800-451-KENT (5368) between the hours of 8:30 am and 4:30 pm EST
From Memorial Day to Labor Day, our hours are 8:00 am to 4:00 pm EDT.

Customer Service:

1-800-451-KENT (5368) between the hours of 8:00 am to 4:00 pm EDT.

You can also CONTACT US if you have any questions.

SUBMIT YOUR WARRANTY CLAIM ONLINE

ALL WARRANTY CLAIMS
ARE TO BE MADE TO:
Kent International Inc.
60 East Halsey Road
Parsippany, NJ 07054-3705
Warning - Notice

Merchandise Content: Kent International attempts to be accurate in its product descriptions. However, Kent International does not warrant that product descriptions or other Content of this Site is accurate, complete, reliable, current, or error-free. If you find a product is not as described, your sole remedy is to return it in unused condition to the retailer from which it was purchased.